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General terms of business with customer information

Index

  • 1. Scope
  • 2. Conclusion of the contract
  • 3. Right of revocation
  • 4. Terms of prices and payment
  • 5. Conditions of delivery and dispatch
  • 6. Retention of title
  • 7. Liability for defects
  • 8. Copy right
  • 9. Applicable law
  • 10. Information about the online dispute resolution

1) Scope

1.1 These general terms of business (in the following "Terms and Conditions") of the floritura store/Sandy Jaenig (in the following "seller";), apply to all contracts which a consumer or trader (in the following "customer") close a contract with the seller regarding from the seller in his online store items and/or services. This is the inclusion of its own conditions of the customer are contradicted to, unless, it otherwise is agreed.

1.2 Consumer for the purposes of these Terms and Conditions is every natural person who concludes a legal business for purposes which can be added commercial neither self-consistent ones nor their independent professional activity. Enterpriser for the purposes of these Terms and Conditions is every natural or juridical person or a incorporated business partnership which concluding an act in the law in exercise of their independent professional or commercial activity.

2) Conclusion of the contract

2.1 The product descriptions in the online store of the seller do not constitute obligatory offers on the part of the seller, but intended to submit of an obligatory offer by the customer.

2.2 The customer can submit the offer via built-in the online store of the seller online order form. The customer gives by clicking on the ordering process concluding final button a juridically binding contract offer in relation to the items and/or services contained in the shopping cart, after he the has selected items and/or services in the virtual shopping cart and go through the electronic order process.

2.3 The seller can accept the offer of the customer within five days,

  • by submitting a written confirmation of order or a confirmation of order in text form (fax or e-mail) to the customer and in this respect the access of the confirmation of order is decisive to the customer, or
  • by he delivers the ordered items to the customer and in this respect the access of the product is decisive with the customer, or
  • by he requests the customer after delivery of the order for payment.

If several of the above alternatives, the contract is concluded at the Moment in which one of the above alternatives occurs first. If the seller does not accept the offer of the customer within precalled period, it is considered as a refusal of the offer with the result that the customer is no more bound by his declaration of intention.

2.4 If the customer chooses as part of the online ordering process "PayPal" as a payment form, he gives by click of the button at the same time concluding the order process a payment order to his payment service provider. For this case explains the seller, contrary to section 2.3, already the acceptance of the offer of the customer at the time in which the customer initiates the ordering process by clicking the final button the payment process.

2.5 The Deadline for acceptance of the offer starts on the day for sending the offer by the customer immediately and ends with the expiry of the fifth day which follows the sending of the offer.

2.6 With submitting an offer on the online order form of the seller of the contract will be stored by the seller and is sent together with present Terms and Conditions in text form (e.g., e-mail, fax or letter) to the customer after sending his order. In addition, the contract text on the website of the seller is put into archives and can be downloaded free of charge from the customer via his password-protected customer account specifying the login data, if the customer has created an account in the online store of the seller bevor submitting his order.

2.7 Before submitting the order via the online order form of the seller the customer can correct his entries using the standard keyboard and mouse functions. In addition, all entries before the mandatory delivery of the order will be displayed once in a confirmation window and can be corrected by means of the standard keyboard and mouse functions.

2.8 For the contract is exclusively available the German and English language .

2.9 The order winding up and establishment of contact will take place usually by e-mail and automated order winding up. The customer must ensure that his or her designated for the order winding up e-mail address is correct, so at that address from the seller sent e-mails can be received. In particular the customer must ensure at the use of spam filters that all e-mails can be sent by the seller or from that responsible for third order winding up.

3) Right of revocation

Consumers are generally entitled to a right of revocation. More information about the right of revocation arises from the instruction of revocation of the seller.

4) Terms of prices and payment

4.1 Provided that the offer of the seller otherwise, is at the stated prices to retail prices which include VAT. If necessary, in addition, delivery and shipping costs are displayed in the respective product description.

4.2 Customers can choose different payment Options available which are given in the online store of the seller.

4.3 If prepayment agreed, the payment is due immediately after completion of the contract.

4.4 If you choose the payment method "PayPal" payment processing via the payment service PayPal takes place (Europe) S.à rl et Cie, SCA, 22-24 Boulevard Royal, L-2449 Luxembourg under validity of the PayPal User Agreement, available at PayPal. This implies among other things that the customer opens a PayPal account or already have such an account.

5) Conditions of delivery and dispatch

5.1 The delivery of items occurs on the dispatch way to the address of delivery specified by the customers, unless otherwise agreed. In the order winding up of the sellers given address of delivery is decisive by the winding up of the transaction.

5.2 If the transportation company sends back the sent product to the seller, because a delivery was not possible to the customer, the customer shall the charges for fruitless delivery. This does not apply if the customer has not responsible the fact which led to the impossibility of the delivery or if he was prevented temporarily from accepting the service offered, unless the seller had announced him the service an adequate time before.

5.3 Collection by the customer is not possible for logistic reasons.

6) Retention of title

The seller shall pay in advance, he reserves until full payment of the purchase price owed to the ownership of the delivered items.

7) Liability for defects

It is worth the legal liability for defects.

8) Copy right

The contents provided by "floritura" and works on these web sides are liable by the German copyright. Downloads and copies of this web side are permitted only for the private, not commercial use. The author grant concretely the right of use to draw a private copy for personal purposes. You are unauthorized to modify the materials and/or to relay or to publish even independently. As far as the contents on this web side were not provided by the operator are considered the copyrights of third.
In particular contents of third are marked as those. If not explicit differently notes, the copyrights liable for texts: "floritura", the manufacturers and the distribution companies; illustrations liable by the copyrights from: "floritura", the manufacturers and the distribution companies.
Should you become attentive, nevertheless, to a copyright infringement, we ask for a corresponding clue. While becoming known of law breakings we will immediately remove such links.

9) Applicable law

The right of the Federal Republic of Germany shall apply to all legal relationships between the parties to the exclusion of the law on the international sale of movable items. For consumers this choice of law only in this respect, as the not granted protection considered by compelling regulations of the law of the state in which the consumer has his habitual residence.

10) Information about the online dispute resolution

The EU committee will provide in the first quarter in 2016 an Internet platform to the information about the online dispute resolution (so-called "OS platform"). The OS platform should serve as a place of refuge for the extrajudicial settlement of disputes concerning the contractual obligations which arise from online agreement for sale. The OS platform under the following link will be accessible: http://ec.europa.eu/consumers/odr

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